Goodwill QC Support Services Center

About Us

Our Mission

Goodwill of the Heartland’s mission is to advance the social and economic well being of people who experience barriers to independence.

Our Vision

Our founder, Edgar J. Helms, said that we should be dissatisfied with our work until every person in our community “has an opportunity to develop to his fullest usefulness and enjoy the maximum of abundant living.” We accomplish this vision by living our values, being involved and invested in our communities, and identifying and responding to emerging needs.

Our Values

At Goodwill of the Heartland, we are committed to supporting people we serve by respecting and empowering them in all of our interactions. We are further committed to meeting the needs of our customers by providing products and services of the highest quality. The following “Building Pride” values support and sustain this commitment:

• Pursuit of excellence
• Respect for individuals
• Integrity
• Dedication to mission
• Empowerment

Our Standards

Goodwill of the Heartland is committed to the highest level of quality and accountability in the services we provide to our community. That’s why we are fully accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and are members of The Iowa Association of Community Providers. We proudly display their seals in recognition of our compliance with their high standards.

Changing the lives of those we serve

Every day, Goodwill changes lives in southeast Iowa and the Quad City Area. We touch the lives of thousands of people each year as we advance the social and economic well-being of people who experience barriers to independence.

Our Goodwill roots are deep and began in Boston more than 100 years ago as Iowa native Edgar J. Helms introduced the philosophy of “a hand up, not charity.” For 50 years we have been at home in southeastern Iowa and western Illinois, offering a leg up through jobs, training and employment to those who are working toward greater levels of independence.

Today, we serve thousands of individuals through a variety of basic and intensive services in 16 Iowa counties and 3 Illinois counties. We are governed by a board of directors representative of our service areas and managed by our Senior Leadership Team.

Services

People often ask, what exactly does Goodwill do?  The answer is simple:

We help people get jobs. We help people keep jobs.

Our programs exist to serve people who are dealing with specific barriers that might prevent these two things from happening.

We offer employment assistance that covers a wide range of needs.  Our training programs develop practical work skills for individuals who face specific barriers to finding and keeping a job. Our career centers offer resources helpful to all job seekers, from getting help creating a résumé to learning basic computer skills needed to complete online applications. Our Homeless Veteran’s Reintegration Program (HVRP) helps military veterans find jobs, whether in our stores, or through employers in their community.

We help people live independently

Some of the people Goodwill serves face challenges to living independently. Their challenge may involve a physical or emotional disability, or a range of issues that present unique obstacles to living on their own. To overcome these barriers to independence, we have Supported Community Living programs that address their individual needs.

Our Day Habilitation program offers community integration for people with disabilities. These programs provide meaningful activities, skills development and community interaction to enrich the lives of participants.

We believe in empowerment

We believe in empowering people and allowing them to choose what is best for them.  We acknowledge that each person is unique and we value that diversity. We tailor our services to the individual. We believe in a comprehensive approach to services which recognizes that when one part of our life is out of balance, the quality of our entire life is diminished.

Please contact us for more information about the services we provide to our community. You can review a detailed description of our services by viewing our Mission Services Manual.